Returns & refunds
What we can take back, what we cannot, and how a refund reaches you.
When we will replace or refund — in full
If the mistake is ours, it is ours to fix. We replace the item or refund you completely, and you do not pay the delivery either way:
- You were sent the wrong medicine, the wrong strength, or the wrong quantity.
- The medicine arrived damaged, leaking, or with broken packaging.
- The medicine is expired, or expires too soon for you to finish the course.
- Your order never arrived.
Tell us within 48 hours of delivery. Please keep the medicine and its packaging as they came, and send us a photograph — it is usually all we need to settle it.
Before your order is dispatched
You can cancel at any point before dispatch, for any reason or none, and anything you have paid comes back to you in full. Call us or reply on WhatsApp.
If the pharmacist cannot accept your prescription, nothing is dispensed and nothing is charged. If you had already paid, you are refunded in full.
What we cannot take back
- Medicines correctly supplied against a valid prescription, once delivered.
- Schedule H, H1 and X medicines, in any circumstance other than our error.
- Refrigerated items, once they have left us.
- Anything opened, part-used, or with the strip cut.
- A change of mind after delivery.
If you are unsure whether a medicine is right for you, call us before taking it. Our pharmacist would far rather answer that question than have you take something you were not sure about.
How a refund reaches you
- Paid online — back to the same card, UPI or account you paid from, through Razorpay. Banks usually take five to seven working days to show it.
- Cash on delivery — by UPI or bank transfer to an account you give us.
We start a refund as soon as we have agreed it with you. The waiting after that is your bank's, not ours, and we will give you the reference if you need to chase it.
How to raise it
Call +91 97673 44055, reply to the WhatsApp message about your order, or email orders@genadhar.com. Have your order number ready — it is on your tracking page and in every message we send, and it looks like RX-2610-1007.
Contact us
Genadhar Pharmacy
Chhatrapati Sambhajinagar (Aurangabad), Maharashtra, India
Phone: +91 97673 44055
Email: orders@genadhar.com